Terms and Conditions

Effective Date: 1 October 2025

These Terms and Conditions (“Terms”) govern your subscription to and use of the software-as-a-service platform provided by Business2Business Ltd (“Business2Business,” “we,” “us,” or “our”) through business2businessltd.com (the “Site”) and related services (collectively, the “Services”). By registering for or using the Services, you (“Customer”) agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1. Definitions

Customer: Any business entity or individual entering into an Order Form with Business2Business for the Services.
Authorized Users: Employees, contractors, or agents of Customer who are authorized to use the Services under this Agreement.
Order Form: The ordering document (online or offline) specifying the Services, subscription term, fees, and any special terms.
Subscription Term: The initial and any renewal period described in the Order Form.
Confidential Information: Non-public information disclosed by one party to the other, including business plans, customer data, and technical specifications.

2. Scope of Services

Business2Business will make the Services available to Customer pursuant to these Terms and the applicable Order Form. We grant access and use rights only for the subscription levels, features, and user counts specified in the Order Form.

3. Account Registration and Access

Customer must:

Provide accurate, complete registration information.
Maintain the confidentiality of all login credentials.
Promptly notify us of any unauthorized use or security breach.

We reserve the right to suspend access if we suspect unauthorized access or abuse.

4. License Grant and Restrictions

Subject to timely payment of fees and compliance with these Terms, Business2Business grants Customer a non-exclusive, non-transferable right to access and use the Services during the Subscription Term for internal business purposes.

Customer shall not:

Reverse engineer, decompile, or otherwise attempt to extract source code.
Remove or alter any proprietary notices.
Resell, sublicense, or bundle the Services with other products.
Interfere with or disrupt the integrity or performance of the Services.

5. Customer Responsibilities

Customer is responsible for:

Configuring and using the Services in accordance with documentation.
All data uploaded, entered, or generated by Customer or its Authorized Users (“Customer Data”).
Ensuring Authorized Users comply with these Terms.
Backing up Customer Data, subject to our backup policies.
Obtaining and maintaining all equipment and third-party software needed to access the Services.

6. Service Fees and Payment

Fees and payment terms are set out in the Order Form. Unless otherwise specified:

Subscription Fees are invoiced in advance and due within 30 days of invoice date.
Late payments incur interest at 1.5% per month or the maximum permitted by law, whichever is lower.
All fees are non-refundable except as required by law.
Customer is responsible for all taxes, duties, or assessments, excluding taxes based on our net income.

7. Trial Period

If Customer is granted a free trial, the trial period will be as stated in the Order Form. Upon expiration, Customer must purchase a paid subscription to continue using the Services. We may terminate trial access at our discretion.

8. Support and Service Levels

We provide support and maintenance as described in our Support Policy, available at business2businessltd.com/support. We use commercially reasonable efforts to meet our Service Level Agreement (SLA) uptime targets, but do not warrant uninterrupted or error-free operation.

9. Customer Data and Privacy

9.1 Ownership

All Customer Data remains the sole property of Customer.

9.2 Processing

We process and protect Customer Data in accordance with our Data Protection Policy and Privacy Policy.

9.3 Data Export

Upon termination or request, we will export Customer Data in standard formats. After 90 days, we may delete Customer Data, except where retention is required by law.

10. Intellectual Property

All rights, title, and interest in the Services and Business2Business technology remain with Business2Business and its licensors. Customer retains all rights in Customer Data.

11. Confidentiality

Each party agrees to:

Use the other’s Confidential Information only to exercise rights and perform obligations under these Terms.
Protect Confidential Information with the same standard of care it uses for its own confidential information, but no less than reasonable care.
Limit disclosure to employees, contractors, or advisors who need access and are bound by confidentiality obligations.

12. Warranties and Disclaimers

12.1 Business2Business Warranties

We warrant we will perform the Services in a professional manner consistent with industry standards.

12.2 Disclaimers

Except as expressly stated, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law:

Neither party’s aggregate liability under these Terms shall exceed the total Subscription Fees paid by Customer in the 12 months preceding the claim.
Neither party shall be liable for indirect, incidental, special, or consequential damages, lost profits, or loss of data, even if advised of the possibility of such damages.

14. Indemnification

Customer agrees to indemnify and hold Business2Business, its officers, directors, and employees harmless from any third-party claim arising from:

Customer’s wrongful or negligent use of the Services.
Customer Data infringing any third-party intellectual property rights.

We agree to indemnify Customer against any claim that the Services infringe a third party’s patent, copyright, or trademark, provided we are promptly notified and given sole control of the defense.

15. Term and Termination

15.1 Term

The Subscription Term begins on the date specified in the Order Form and renews automatically for equal periods unless either party provides at least 30 days’ prior written notice of non-renewal.

15.2 Termination for Cause

Either party may terminate for material breach if the breaching party fails to cure within 30 days of notice.

15.3 Effects of Termination

Upon termination:

Customer’s right to access the Services ends.
Business2Business may delete or archive Customer Data in accordance with Section 9.3.
Sections on fees, confidentiality, intellectual property, disclaimers, limitation of liability, and indemnification survive.

16. Changes to Terms or Services

We may modify these Terms or discontinue features by posting updated Terms or service notices 30 days before changes take effect. Continued use of the Services after the effective date constitutes acceptance.

17. Force Majeure

Neither party is liable for delays or failures due to causes beyond its reasonable control, such as acts of God, pandemics, war, or internet failures.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Parties consent to exclusive jurisdiction of the courts of England and Wales for any disputes.

19. Assignment

Customer may not assign or transfer rights or obligations without our prior written consent. Business2Business may assign these Terms to an affiliate or successor entity.

20. Severability

If any provision is held invalid or unenforceable, the remainder of the Terms remains in full force and effect.

21. Entire Agreement

These Terms, together with all Order Forms, the Data Protection Policy, Privacy Policy, and Support Policy, constitute the entire agreement between the parties and supersede all prior agreements.

22. Notices

All notices must be in writing and delivered to:

Business2Business Ltd

124 City Road

London

EC1V 2NX

United Kingdom

Email: legal@business2businessltd.com

Notices to Customer will be sent to the email address provided in the Order Form.